Report
How Do You Manage an AI Agent?
As AI agents take on more customer interactions, businesses need greater visibility and control to maintain service quality, improve performance, and manage their workforce effectively.
RingCentral's How Do You Manage an AI Agent? eBook explores four essential considerations for managing AI agents with the same oversight and accountability as human employees. It covers real-time monitoring, consistent quality scoring, AI-to-human handoffs, and workforce forecasting to help contact center leaders identify performance gaps, maintain service standards, and optimize staffing.
Key Takeaways- How to monitor AI agent conversations in real time and intervene when needed.
- Why consistent quality scoring is essential for evaluating AI and human agents.
- How to track AI-to-human handoffs while preserving customer context.
- What it takes to incorporate AI agent capacity into workforce forecasting and scheduling.
Topics
Artificial Intelligence (AI)
GenAI
Emerging Technologies
Leadership