EBook

AI Changemakers: Steve Inman, Chicago Cubs

AI is changing how lean teams manage high-volume service demands without sacrificing personalization. For organizations balancing operational efficiency with premium customer experiences, the Chicago Cubs’ approach shows how agentic AI can support teams at scale.

This AI Changemakers profile features Steve Inman, Vice President of Technology at the Chicago Cubs, and how his team is using RingCentral’s AI tools to improve fan services and internal workflows. The asset highlights how solutions like RingEX, RingCX, AI Receptionist, AI Virtual Assistant, and AI Conversation Expert help reduce manual work, speed up responses, and support consistent white-glove service. 

• How agentic AI helps lean teams manage millions of fan interactions more efficiently
• Why call transcription and CRM integration reduce manual documentation
• What RingCentral AI tools do to support faster service and internal response times
• How AI-powered coaching can improve the quality of customer interactions at scale

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