Skip to content

Empowered frontlines for stronger bottom lines

fis-retail-banking-2026-empowered-frontlines-report-thumbnail

Retail banks are putting greater pressure on frontline teams to drive deposit growth, deepen relationships and improve customer experiences. But disconnected systems, manual processes and inconsistent execution can make it difficult to turn those priorities into measurable results.

In this Executive Insights Report from FIS® and TechStudio, an Energize Marketing® company, discover what 300 banking leaders reveal about the strategies and technologies shaping the future of the frontline, from assisted-channel modernization and connected platforms to AI-enabled experiences that support greater productivity and growth.

Download the report to discover:

  • Why 97% of banking leaders rank deposit growth as a top priority, yet frontline performance remains inconsistent

  • How integrated platforms and streamlined workflows can help reduce friction and turn customer interactions into growth opportunities

  • Where AI, automation and real-time decisioning can help frontline employees act with greater speed, confidence and consistency

Read the full report to see how leading banks are evolving from transaction-focused branches to connected, relationship-driven environments built for growth.

 

TechStudio

Topics

Retail Banking
Banking Modernization
User / Customer Experience
Artificial Intelligence (AI)
TechStudio

Access the Full Report