The Customer Identity Buyer’s Guide
Choosing the right CIAM solution requires more than comparing login features. Identity, security, IT, and digital teams need a clear framework for evaluating how each platform supports secure onboarding, fraud prevention, compliance, personalization, scalability, and operational flexibility.
The Customer Identity Buyer’s Guide provides detailed CIAM evaluation criteria for teams assessing vendors and solution capabilities. It breaks down requirements across acquisition and verification, revenue and loyalty, fraud prevention and security, regulatory compliance, implementation, and operational considerations.
Key Takeaways
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How to evaluate CIAM capabilities such as social registration, orchestration, MFA, SSO, and passwordless authentication
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Why fraud detection, risk-based authentication, API protection, and fine-grained authorization matter for customer identity security
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What compliance factors to assess, including consent, data residency, open standards, auditing, and privacy controls
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How teams can compare vendors using structured criteria, scoring, deployment options, and migration requirements