EBook

From transactions to intelligence

Unlocking the next generation of loyalty and customer engagement

Customer expectations are changing fast. Consumers now expect loyalty and payment experiences that are immediate, relevant and connected to their behavior in real time.

This new e-book from FIS^® and TechStudio^™, an Energize Marketing^® company, explores findings from the 2026 The Future of Payments & Loyalty: From Transactions to Actionable Intelligence survey and shows how organizations can modernize engagement strategies incrementally — from transaction-level activation to item-level intelligence, AI-driven personalization and connected commerce ecosystems.

Download the e-book to learn how to:

• Connect payments and loyalty to deliver more seamless, real-time customer engagement

• Use transaction-level and item-level intelligence to improve personalization and offer relevance

• Expand loyalty strategies beyond acquisition to drive retention, recurring engagement and long-term customer value

• Build a phased path toward intelligent commerce with FIS® Smart Basket

Topics