White Paper

Enterprise AI governance in communications: Why it matters and how to get ready

AI is now part of everyday business communications, from meeting summaries to real-time agent support. This white paper explains how enterprises can govern AI responsibly so they can improve efficiency while protecting trust, privacy, and compliance. 

This RingCentral white paper outlines why AI governance matters in communications and how organizations can prepare for responsible adoption. It covers the need for clear ownership, practical policies, user transparency, admin controls, data lifecycle management, and a 90-day plan for building a scalable governance foundation.

• How AI governance helps build trust with users, customers, and regulators
• Why communications data requires stronger guardrails around consent, access, retention, and redaction
• How decision-makers can define ownership, policies, and approval paths for AI use
• What a 90-day governance plan can do to make AI adoption measurable and scalable

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