Why Banks Must Embrace WhatsApp for the Future of Work

Financial institutions are now lightyears ahead of where they were at the turn of the decade. The vast majority have implemented the technology they need to enable their workforce to compliantly use collaboration tools. 

There is a valuable lesson that banks need to learn from the past two years: embrace technology, do not fear it. Fear of compliance issues was one of the main reasons that so many had put off fully adopting the collaboration tools that are now the lifeblood of their businesses. 

Given the current regulatory scrutiny of WhatsApp by FINRA, financial institutions in Europe, including those regulated by The FCA, AMF, and BaFin amongst others, may find this industry brief on capturing and supervising WhatsApp communications useful.